1、TRAVEL BUYER SURVEY:THE ROLE OF A TRAVEL MANAGERNovember 2024BY BCD TRAVEL RESEARCH&INTELLIGENCEREPORTAbout the surveyIn this survey,we explored the profile and responsibilities of travel managers,their interactions with company stakeholders,as well as the changes currently impacting their roles.The

2、 findings are based on an online survey of 187 travel buyers worldwide,conducted between Aug.5 and Sept.11,2024.Respondent profileTravel teamsResponsibilities of a travel managerResourcesJob satisfactionGeography38%North AmericaRespondent profile18%Manufacturing14%Life sciencesTop three industries11

3、%Financial services42%Europe12%Latin America8%Asia PacificHOMETravel program57%Global11%Local32%RegionalTravel spendRespondent profileHOMECompany size69%11%13%6%1%10,000 or more9,999-5,0004,999-1,000Fewer than 1,000Dont know25%10%15%14%10%5%22%$100.1M andmore$100M-$50.1M$50M-$25.1M$25M-$10.1M$10M-$5

4、.1MUp to$5MDont knowHOMETravel teamsReporting lineSizeExternal consultantsStakeholder interactionCross-department projectsReporting lineMost travel teams report to Procurement(39%)or Finance(19%).One-tenth report to Human Resources.HOME1%1%2%4%5%5%7%7%11%19%39%Security/RiskStrategy/ComplianceMobilit

5、yManagement Board/CEOAdministrationOperationsOtherCorporate servicesHuman Resources/Talent managementFinanceProcurementQ:In your company,what department does the travel team report to?Size of the travel teamOne-third of travel teams have between four and six members globally.A quarter operate with f

6、ewer than three team members,and a similar share have more than 10 persons.2%23%34%13%23%5%12-34-67-910 or more Dont knowQ:How many people are on your companys travel team globally?HOMEExternal consultants54%46%YesNearly half of travel managers use the assistance of external consultants.Q:Do you use