促进知识转移：知识管理和人工智能.pptx

1、C203:LIVE!Fostering Knowledge Transfer:KM&AI,Rebecka IsakssonKM Expert&FounderKnowFlow Value,Dawn BrushammarKM Evangelist,Rebecka Isaksson,FounderKnowFlow Value,https:/,https:/,Knowledge Fika:https:/,Internationally renowned KM expert,mentor&keynote speaker 15-year tenure at Microsoft Corporation-Mi

2、crosoft Director of Knowledge Management-Member of the M365 Product Management team,focusing on AI-powered Knowledge solutions25 years in Business Consulting&Change Mgmt,DAWN BRushammar,Global Knowledge Management Expert and EvangelistRecently responsible for KM strategy and function at Implement Co

3、nsulting Group8 years total in KM at McKinsey&CompanyLed global internal knowledge operations team(New York and Copenhagen)Instrumental in building and maintaining Firmwide taxonomy that provided backbone for current KM solutions such as LilliMasters in Library and Information Science25+years experi

4、ence in KM and structured metadata(American Express,Oprah Winfrey Show,several universities.),KM Evangelist,https:/,Knowledge Fika:https:/,On Spotify(and 8 other platforms),Maximizing AI ROI.,We need to redefine the notion of“ECM”to“EKM”.,Common km challenges,Process,Resistance to changeLack of KM u

5、nderstandingDesire for ROI($)Knowledge exchange culture,People,Technology,Siloed informationScalabilityIntegration Outdated technologyInformation architecture,Lack of timeMindset(“perfect the enemy of good)Tacit knowledgeResistance to changeApathy/lack of buy in/wont do their bit,Enterprise,80%,20%,

6、TRADITIONAL KM APPROACH,Modern KM APPROACH,Blockers can be categorized into 3 categories,ORGANISATIONAL(leadership&vision),Siloes&HierarchiesMisalignment of businessesToo much decentralisation Unclear biz objectives,PERSONAL(people&culture)