为成功的KM知识管理导航变化.pptx

1、navigating change for successful KM,Lynda BraksiekAPQC Principal Research Lead,Knowledge Management,November 20,2024,APQC is the worlds foremost authority in benchmarking,best practices,process and performance improvement,and knowledge management.Our unique structure as a member-based nonprofit make

2、s us a differentiator in the marketplace.,Helping Organizations Work Smarter,Faster,and with Greater Confidence|APQC,Online library of research-basedbest practices,The worlds mostwidely-used process framework,Validated,neutral,trusted data,TODAYSDISCUSSION,The importance of managing changeUnderstand

3、 the complexityBe intentionalKeep your culture in mindThe stakes for KM,Change management defined,APQC defines change management as the application of a structured process or set of approaches to transition employees,teams,or an entire organization to a desired future state.Simply stated,its about p

4、roactively managing the“people”side of change.,Why talk about change?,The importance ofmanaging change,Top 5 threats to KM right now,5.Organizational culture does not incentivize knowledge sharing and reuse,1.Employees are overworked and dont think they have time for KM,3.Leaders are focused on(what

5、 they see as)more urgent priorities,2.KMs impact is hard to measure,which complicates funding and buy-in,N=221,4.People are dealing with a lot of change,which makes it harder to motivate new behaviors,2024 KM Priorities and Predictions Cross-Industry Survey Report:Year to Year Comparison,Top skillse

6、ts for km to develop,#1 skillset since 2020,N=219,ALL KM CAPABILITIES MATTER,8,Focusing on the People helps your KM changes stick!,ACHIEVING KM MATURITYAPQCS Knowledge Management Levels of Maturity,KEY FACTSOur research shows that organizations that invest the most and measure most rigorously achiev