AlMultiple：2024年语音AI白皮书（英文版）（29页）.pdf

1、 Voice AI Whitepaper https:/ 1 AIMultiple|https:/ Executive Summary Voice AI brings together voice understanding(voice-to-text)and conversational AI(natural language understanding and generation)capabilities to help companies serve current or potential customers over voice channels such as phone or

2、instant messenger calls.Voice AI applications allow companies to reduce waiting time for customers or potential while reducing the cost to serve them.However,voice bots can reduce customer satisfaction if they fail to understand user intent.Effective voice bots should at least be intelligent enough

3、to understand when they dont understand user intent or when they can not serve the user effectively.This would allow them to pass the conversation to a human operator.Our recommendation to companies is to identify customer service domains where they can rapidly test voice AI solutions while keeping

4、track of important metrics like NPS.Your assessment of voice technology from 2018 can be significantly outdated with the current technology thanks to recent advances in the field.By rapidly testing vendors and adopting successful solutions,companies can boost customer satisfaction while reducing cus

5、tomer service costs:the holy grail of every business!The articles included in this whitepaper should allow you to identify voice AI use cases in your business,key criteria for selecting a voice AI solution and start your search with a good understanding of the voice AI ecosystem.2 AIMultiple|https:/

6、 Table of Contents Voice recognition4 History6 How does voice recognition technology work?7 Models7 Accuracy7 Applications8 Voice recognition applications9 Common applications9 Voice Search9 Voice to text10 Voice commands to smart home devices10 Business function applications11 Customer service11 Vo