Tata Consultancy Services Ltd. (TCS) 2008年CSR报告「OTC」.pdf

1、Corporate Sustainability Report 2007-08List of Abbreviation and AcronymsIntroductionEconomicEnvironmentLabour PracticesHuman RightsCommunityProduct ResponsibilityGRI IndexContact Informationi 12448678589107120124C O N T E N TList of Abbreviation and AcronymsIntroductionEconomicEnvironmentLabour Prac

2、ticesHuman RightsCommunityProduct ResponsibilityGRI IndexContact Informationi 12648678791108121125C O N T E N TList of Abbreviations and AcronymsCorporate Sustainability Report 2007-08 Abbreviations and AcronymsCorporate Sustainability Report 2007-08Abbreviations and Acronymsi ii AIDS Acquired Immun

3、oDeficiency SyndromeAIGAmerican International Group,Inc.AIP Academic Interface ProgrammeALP Adult Literacy ProgrammeAPACAsia-PacificASI Associate Satisfaction IndexASQAmerican Society for QualityASTDAmerican Society for Training&Development BBPBest Business PracticeBFSIBanking,Financial Services and

4、 InsuranceBIBusiness IntelligenceBitC Business in the CommunityBNHS Bombay Natural History SocietyBoD Board of DirectorsBPOBusiness Process OutsourcingBRM Business Relationship ManagerBTBritish TelecommunicationsBUBusiness unitsCADComputer Aided DesignCBFL Computer Based Functional LiteracyCCTV Clos

5、ed Circuit TelevisionCDMA Code division multiple access(CDMA)CEOChief Executive OfficerCEP Continuing Education ProgrammeCFLCompact Fluorescent LampsCFOChief Financial OfficerCFT Cross Functional TeamsCII Confederation of Indian Industry(CII)CIOChief Information OfficerCLP Computer Literacy Programm

6、eCMMCapability Maturity ModelCOSO Committee of Sponsoring Organizations of Treadway CommissionCPO Corporate Programme OfficeCPUCentral Processing UnitCQAsCertified quality analystsCS Corporate SustainabilityCSAT Customer SatisfactionCSICustomer Satisfaction IndexCSR Corporate Social ResponsibilityCS