索尼Sony Corporation (SNE) 2004年可持续发展报告「NYSE」.pdf

1、1Sony Corporation CSR Report 2004Table of ContentsMessages from Management2Dialogue:John Elkington and Teruo Masaki4Sonys Views on CSR8Management9Corporate Governance System10Compliance System11Quality Control Management16Sony and People18For Shareholders19For Customers:Customer Satisfaction20For Cu

2、stomers:Becoming More User-Friendly23For Employees:Employment Practices24For Employees:Equal Opportunities and Diversity26For Employees:Work Environment and Occupational Health&Safety29For Employees:Education and Training31Supplier Management32For the Community33Sony and the Global Environment38Sony

3、 Group Environmental Vision39Overview of Sonys Environmental Impact40Eco-Efficiency in Fiscal 200342Environmental Management Structure44Green Management 2005 Targets and the Progressin Reduction of Environmental Impact on Products and Services46Management of Chemical Substances in Products48Environm

4、entally Conscious Products and Services52Product Recycling56Green Management 2005 Targets and Progress in Reduction of Environmental Impact at Sites58Global Warming Prevention Measures at Sites60Resource Conservation at Sites62Chemical Substance Management at Sites64Environmental Data Collection Met

5、hods and Rationale66Site Environmental Data68Independent Verification Report70Sony Overview 72About CSR Report 200476Opinions and Feedback on the CSR Report 200377Messages from ManagementSony provides a wide variety of products,content and servicesaround the world.We use technology and innovation as

6、 a commonlanguage to interface localized content and services withcustomers.I believe this is one of the reasons why the Sony brand iswidely accepted in many countries,each with its own unique cultureand customs.As Sony is a company that is deeply involved with culture,it is ourmission to pursue the