荷兰皇家壳牌石油公司ROYAL DUTCH SHELL (SHEL) 2009年CSR报告「NYSE」.pdf

1、RoyAl DUTch ShEll Plc SUSTAINABIlITy REPoRT 2009SUStAINABIlItYrepOrtRoyAl DUTch ShEll Plc SUSTAINABIlITy REPoRT 2009Shell Sustainability Report 2009 iShell Sustainability Report 2009 IntroductionindexinTROdUCTiOn i How we RepoRt on SuStainable development1 intRoduction fRom tHe ceoSHeLL And THe eneR

2、GY FUTURe2 ouR buSineSS 3 building a low-caRbon eneRgy futuRe 4 ouR buSineSS StRategy5 Key development pRoJectS6 ouR appRoacH to SuStainable development7 inteRview witH tHe ceoOUR OPeRATiOnS in FOCUS8 ouR peRfoRmance in 2009 10 climate cHange 12 managing ouR impactS 16 Safety 18 Joint ventuReS,contR

3、actoRS and SupplieRS19 ouR neigHbouRS 22 nigeRiaMeeTinG eneRGY deMAnd24 cleaneR fuel foR poweR 26 incReaSing SupplieS 29 innovating foR betteR pRoductS30 moRe SuStainable tRanSpoRtOUR PeRFORMAnCe32 exteRnal Review committee 34 peRfoRmance data 36 peRfoRmance gRapHS 37 about ouR data How we RepoRt on

4、 SuStainable development we began reporting voluntarily on our environmental and social performance with the first Shell Report that covered 1997.our reporting focuses on the environmental and social challenges that most affect business performance and matter most to our key stakeholders.these inclu

5、de local communities,non-governmental organisations,shareholders,investors,customers,governments,employees,media,academics,contractors and suppliers.we use a thorough process to select content for our reporting based on information from internal and external sources.throughout the year we also provi

6、de information to the dow Jones Sustainability indexes,ftSe4good,the carbon disclosure project and other organisations that help investors understand the economic,environmental and social performance of companies.internal controls such as audit trails and statistical checks help assure the accuracy