Provident Financial plc (PFG) 7235年CSR报告「LSE」.pdf

1、Provident FinancialCorporate Responsibility Report2013Provident Financial corPorate resPonsibility rePort2About this report Welcome to our 2013 cr report.to access our past reports go to .the purpose of the report is to provide our stakeholders with a balanced account of our cr activities,progress a

2、nd goals.the report relates to the non-financial aspects of Provident Financial plc and its subsidiary businesses the consumer credit division and vanquis bank in the UK and ireland,and our key stakeholders.the scope of the report does not extend to the pilot credit card operation in Poland.this rep

3、ort is based on the cr activities,performance and achievements for the year 1 January 31 december 2013.the data and accompanying commentary is externally assured by the management consultancy corporate citizenship.Please see the assurance statement on pages 60 to 62 for more information.Full informa

4、tion about the Groups financial results,and governance and risk management practices,are set out in our 2013 annual report and Financial statements.ceo statement 4introduction 6Governance and management 14our customers 22our people 36our suppliers 44community 48the environment 54assurance statement&

5、commentary 60ContentsContentsProvident Financial corPorate resPonsibility rePort3PRovident FinAnCiAl CoRPoRAte ResPonsibility RePoRt4Provident Financial corPorate resPonsibility rePort5ceo statementCeo statementthis enables us to give you,our stakeholders,an update on our progress over the last cale

6、ndar year.it is through this that we show how we are delivering against our mission:to be the leading non-standard lender in our chosen markets;to act responsibly in all our relationships;and to play a positive role in the communities we serve.it also gives me the opportunity to tell you how our com