Fastenal Co. (FAST) 2019年年度报告「NASDAQ」.pdf

1、Annual Report20192019 ANNUAL REPORT2019 ANNUAL REPORT2 Iin-market selling locations(branches and Onsites)spanning 25 countries3,2281-3Letter to Shareholders and Employees7Stock Performance Highlights4-510-Year Selected Financial Data and Financial Highlights8Ordinary Products.Extraordinary Value.6St

2、ock and Financial DataInside Back CoverDirectorsExecutive OfficersCorporate InformationThe Statistics Behind Our ServicePEOPLE2019When we engage with a customer,the primary question isnt What can we sell you?Its What do you do as a company,what are your business challenges and goals,and how can we p

3、rovide a solution?This partnership approach is predicated on our ability to move closer to the customer to engage locally,get in sync with their business,and bring value in ways that go well beyond packing and shipping orders.The numbers below reflect this journey of service,aspects of our business

4、that we believe set us apart by bringing us closer.employees 72%directly serve our customers21,948Fastenal School of Business trainings completed 16 hours of training per employee(on average)489,000DIFFERENTIATORSproducts manufactured,modified,or refurbished by our in-house manufacturing and industr

5、ial services divisions298 Millioncustomer site evaluations(process mappings)performed to uncover sources of supply chain waste813SOLUTIONSof total product tonnage is shipped via our internal transportation fleet,reducing cost and enhancing service90%of our$1.4 billion in inventory is staged locally

6、for same-day fulfillment60%highly-trained specialists:engineering,safety,Lean Six Sigma,metalworking,construction,solutions,national accounts400+PROXIMITY65%of national account customers utilize Fastenal e-commerceof our total revenue comes from customers utilizing more than one of our sales channel