1、2 020 A N N U A L R E P O R T2020 ANNUAL REPORTIN-MARKET SELLING LOCATIONS(including 1,265 Onsite locations)spanning 25 countries3,2681-34-5678Letter to Shareholders and Employees10-Year Selected Financial Data and Financial HighlightsStock and Financial DataStock Performance HighlightsThree Storyli
2、nes Behind Our 2020 SuccessTHE STATISTICS THE STATISTICS BEHIND OUR SERVICEBEHIND OUR SERVICEPEOPLESOLUTIONSPROXIMITYDIFFERENTIATORSIn the world of industrial supply,there are many fulfillment-focused companies that specialize in packing and shipping cataloged products.As a supply chain partner,we b
3、elieve fulfillment is a small part of a much larger opportunity to help our customers overcome challenges,operate more efficiently,and ultimately grow their business faster.How do we create this deeper value and,in turn,differentiate ourselves in the marketplace?The numbers below help tell the story
4、.72%directly serve our customersFASTENAL SCHOOL OF BUSINESS TRAININGS COMPLETED18 hours of training per employee(on average)816,000PRODUCTS MANUFACTURED,MODIFIED,OR REFURBISHED by our in-house manufacturing and industrial services divisions320 MillionCUSTOMER SITE EVALUATIONS PERFORMEDby our Lean So
5、lutions Specialists to uncover sources of supply chain waste654OF PRODUCT TONNAGE SHIPS ON OUR INTERNAL TRUCKING FLEETreducing cost and enhancing service90%OF OUR$1.3 BILLION IN INVENTORY IS STAGED LOCALLY for same-day fulfillment59%HIGHLY-TRAINED SPECIALISTS engineering,safety,Lean Six Sigma,metalw
6、orking,construction,solutions,national accounts490+68%OF NATIONAL ACCOUNT CUSTOMERS utilize Fastenal e-commerceOF TOTAL REVENUE comes from customers utilizing more than one of our sales channels and tools,with 70%of total revenue from customers utilizing four or more.30%of our total revenue is throu