周大福：2016企業社會責任報告.pdf

1、SINCERITY ETERNITY真誠 永恒2016 企業社會責任報告Corporate Responsibility ReportCorporate Social Responsibility 企業社會責任周大福珠寶集團有限公司 企業社會責任1Staf Benefts員工待遇Customer Service顧客服務Community Involvement社區參與EnvironmentalProtection環境保護SINCERITY ETERNITY真誠 永恒SINCERITY ETERNITYBusiness Practice營商操守誠信經營 堅守營商道德 經營理念 管理方針 與持份者

2、溝通 建立互信 守法合規 公平競爭 友商共贏 維護公司和行業聲譽 推動價值鏈 體現社會責任CSR Framework of Chow Tai Fook 周大福企業社會責任框架Operate with integrity and adhere to business ethicsBusinessphilosophyandmanagementapproachStakeholderengagementandmutualtrustRespectforlaws®ulationsandfaircompetitionAdvocateforcollaborationsandprestigeinthein

3、dustryPromotionofsocialresponsibilitiesalongthevaluechainBusiness Practice 營商操守P.1P.5P.11P.15P.20Philosophy 文化理念Customer Service 顧客服務Staff Benefits 員工待遇Care about employees with emphasis on training and developmentOccupationalhealthandsafetyRespectforlabourrightsunderstatutesCaringforourpeopleandcom

4、municationsTraininganddevelopmentwithall-roundedopportunitiesServe with sincerity and protect customers interestsAssuranceonproductqualityandbrandtrustworthinessFairandresponsiblemarketingpracticesProvisionofqualityserviceandenjoymentforcustomersCommunity Involvement 社區參與Aspire for shared value and

5、enhancements in communityFosteringemploymentandeconomicdevelopmentPreservationofculture&craftsmanshipandnurturingoftalents andskillsOutreachforcontributionandsupporttotheneighbourhood福祉共享 推動社區共同發展 創造就業 促進經濟發展 傳承工藝與文化 培育人才與技術 回饋社會 支援社區需要Environmental Protection 環境保護Reduce waste and energy consumption

6、 for the environmentCleanproductionadvancedbytechnologicalinnovationEnergysavingandwastereductioninsupportoflow-carbonlifestylePromotionofpublicawarenessonenvironmentalprotection支持環保 致力減廢節能 清潔生產 技術創新 節能減廢 低碳生活 推動社會關注環境保育關懷員工 注重培訓發展 職業安全與健康 遵守僱傭法例 保障勞工權益 以人為本 溝通與關懷 人才培訓與增值 鼓勵多元發展待客以誠 保障顧客權益 信譽品牌 品質保證