埃森哲：2020年新时代的公共服务 -埃森哲（英文版）（23页）.pdf

1、PUBLIC SERVICE FOR A NEW ERA A practical action guide for outmaneuvering uncertainty OUTMANEUVER UNCERTAINTYNOWNEXT PUBLIC SERVICES FOR A NEW ERA OUTMANEUVER UNCERTAINTY2 LEADING OUR NORTH AMERICA TEAM Ryan Oakes Senior Managing Director Strategy & Consulting, Global Public Service Ryan leads Accent

2、ures global and North America public sector business serving government agencies, educational institutions and non-profit organizations. Over more than two decades, hes played key roles in transforming state, county and city governments as well as reshaping operations at some of Americas largest and

3、 most prestigious universities. While the depth and breadth of his expertise has continually evolved, one thing has stayed the same: Ryans commitment to helping clients reshape what they do and how they do it for the benefit of the people they serve. PUBLIC SERVICES FOR A NEW ERA OUTMANEUVER UNCERTA

4、INTY3 Many public service organizations took on the COVID-19 pandemic with effective leadership and extraordinary sacrifices from frontline workers. After months of managing the crisis while continuing the everyday work of government, nations are opening up again. They are navigating a complex tensi

5、onbalancing protecting citizens physical health and mental well-being with kickstarting operations and economies. Yet uncertainty remains. Economic shifts over this period could be more extreme than previous recessions, and unemployment is projected to be worse than during the Great Recession. The p

6、andemic has shed light on weaknesses, inequalities and challenges in our society. In addition, scientists report that more infectious disease outbreaks are inevitable and expect them to happen more regularly in the future.1 THE NEVER NORMAL The public sector is at the center of this period of commun