电信管理论坛：2024发掘未来技能：电信企业内部人才变革报告（英文版）（33页）.pdf

1、REPORTAuthor:Dawn Bushaus,Contributing AnalystEditor:Ian Kemp,Managing EditorSponsored by:inside thetelco talentrevolutionfinding skills for the future:TM Forum|May 2024contents2inform.tmforum.orgsection 2:why do CSPs need to insource skills?section 1:why is radical cultural transformation necessary

2、?the big picture100703section 4:which skills are hardest to find?section 3:which skills are CSPs insourcing?171421section 5:reskilling and continuous learning are keysection 6:how are telcos reskilling their employees?24additional features&resourcessection 7:helping CSPs manage cultural change 3027t

3、he big pictureThe magnitude of the cultural transformation telcos are undergoing cannot be overstated.They are adopting cloud-native architectures and building platforms not only for operational and business support systems(OSS/BSS)but also for their networks.Its a completely different way of workin

4、g.“We are not just in front of the traditional evolution Here,we are doing something that is totally more holistic,”says Philippe Ensarguet,VP of Software Engineering at Orange.“Its about the culture,the process,the methodology,the people and the technology.It is something that is absolutely global.

5、And because its global,we can say that only the companies that decide to do this revolution will have the full benefits regarding their strategy.We are in front of something that is very,very deep.”To address a wide skills gap,CSPs are implementing talent acquisition programs to recruit thousands of

6、 new software engineers,and they are partnering with universities and trade schools to hire recent graduates.But telcos simply arent as attractive to younger workers who prefer to join startups and techcos offering more agile and diverse workplaces and higher salaries.This means CSPs must also acqui