1、TECHNOLOGYPREDICTIONSEMOTIONSSUSTAINABILTYPRE-BOOKINGFUTURE TRAVEL1|2023 Passenger IT Insights|SITA 2023IT INSIGHTSPASSENGER2023TECHNOLOGYPREDICTIONSEMOTIONSSUSTAINABILTYPRE-BOOKINGFUTURE TRAVEL2|2023 Passenger IT Insights|SITA 2023EXECUTIVE SUMMARY2|2023 Passenger IT Insights|SITA 2023One of the go

2、od news stories of 2023 is that travel is back.Passenger numbers globally are close to 2019 levels and growing strongly.This year may well be a record year for travel in many parts of the world,while strong airfares have enabled airlines globally to get their balance sheets back into the black.SITAs

3、 2023 Passenger IT Insights reflects this optimism,with travelers highlighting in this years report that they plan to travel more often than before.However,this rebound has proven challenging for airports and airlines.As travelers flock to airports,the industry has struggled to manage the surge in t

4、raffic due to personnel shortages.This has led to increasing disruption,delays,and congestion.This has not gone unnoticed by passengers.Unsurprisingly,this year,they highlighted that flight delays and cancellations cause the most anxiety at the booking stage,followed by pricing and waiting times.Pas

5、sengers have shown that while they are willing to travel more frequently in 2023 and beyond,high ticket prices,health risks,and confusion over documentation remain top concerns and potential barriers to booking future travel.Interestingly,while sustainability is also a key part of the passenger deci

6、sion-making process,it may not influence their decision to travel more.Instead,passengers highlighted that they are looking to the industry to take concrete steps to reduce their emissions.Overall,travelers are telling the industry loud and clear:the more they are subjected to clunky and inefficient