SSON：通过Work Insights(工作洞察平台)解决混合办公的新挑战（英文版）（10页）.pdf

1、RESEARCH&ANALYTICSPowered bySOLVING THE EMERGING CHALLENGES OF HYBRID WORKING WITH WORK INSIGHTSSponsored by2SOLVING THE EMERGING CHALLENGES OF HYBRID WORKING WITH WORK INSIGHTS 2023 SSON DIGITALJordan MullinsHead of Editorial Shared Services and Outsourcing NetworkAuthorTable of ContentsIntroductio

2、n 3Challenge 1:Digital Struggling to Take Hold 4Challenge 2:Finding the Right Balance with Hybrid 5The Risks and Effects of Process Blindness 6Applying Work Insights:How can they be used in the hybrid setting?7How can Work Insights Enable Core Business Initiatives?8Looking Ahead 9Introduction The pa

3、ndemic both shaped and embedded remote work into the very fabric of how organizations function.Businesses had to accelerate their digital transformation initiatives to ensure the people and processes they support could remain agile and productive no matter what changes the pandemic would bring.Accor

4、ding to a McKinsey Global Survey of executives from 2020,companies accelerated the digitization of their customer and supply-chain interactions and of their internal operations by three to four years due to the pandemic.The survey also showed businesses have focused their digitization efforts on cus

5、tomer-facing functions.Respondents of the survey were three times more likely than pre-pandemic to say at least 80%of their customer interactions are digital in nature.Similarly,a 2021 report by Baker McKenzie shows AI investments have more than doubled in the past five years,and as of 2021,half of

6、businesses have adopted AI in at least one business unit.From a workforce perspective,there is no doubt that hybrid is here to stay.Gartner reports that 48%of employees will work remotely at least some of the time post-pandemic.This means that in conjunction with existing transformation projects,bus