摩根大通 JPMorgan Chase ＆ Co（JPM）2020年环境、社会和治理（ESG）报告「NYSE」（英文版）（59页）.pdf

1、Environmental Social&Governance Report2020Table of ContentsIntroduction 3Message from Our Chairman&CEO 3Our Approach to ESG 4How We Do Business 9Governance 10Risk Management 14Human Capital 19Customer Service 25Operational Sustainability 28How We Put Our Business to Work for Our Stakeholders 33Drivi

2、ng an Inclusive Recovery 34Building Careers and Skills 35Fueling Business Growth and Entrepreneurship 38Strengthening Financial Health and Wealth Creation 41Catalyzing Community Development 43Accelerating Climate and Sustainability Solutions 47Resources and Endnotes 5822020 Environmental,Social&Gove

3、rnance ReportMessage from Our Chairman&CEOThis past year has brought tremendous personal loss,economic hardship and a host of other challenges for so many.Throughout the pandemic,our firm has worked tirelessly to fulfill our most fundamental responsibility:supporting our employees,customers,clients

4、and communities.We have been able to do so because of the actions and investments weve made over many years to build a strong,resilient company.This includes maintaining robust risk,financial and operating controls;having an unwavering devotion to our customers and communities;investing in our emplo

5、yees and fostering a diverse and inclusive workplace;upholding a culture that reinforces integrity,fairness and responsibility;and advancing sustainability in our business and operations.We also continually challenge ourselves to find ways to put our business to work for the benefit of all of our st

6、akeholders,including those who are struggling the most.That is why were fully engaged in trying to help solve some of the worlds biggest challenges including racial inequality,climate change and the need to advance an inclusive economic recovery.Today,this is frequently described as environmental,so