DHL：2026年全球电子商务趋势报告：供需双视角洞悉行业未来发展驱动因素（英文版）（78页）.pdf

1、2026 E-Commerce Trends Report A market in motion.Two sides of the story.Track the forces shaping the future of the industry.For businesses For shoppers 2026 E-Commerce Trends Report 2 Inside this report.This report explores what shoppers want and how businesses respond across eight key areas shaping

2、 e-commerce today.Click the arrows to navigate to each section.Introduction 3 Eight chapters to turn insights into action 1.The e-commerce landscape 4 2.Cross-border shopping 11 3.Buy now and cart abandonment 16 4.Payments 19 5.Product and logistics subscriptions 22 6.Sustainability and the circular

3、 economy 26 7.AI in e-commerce 29 8.Delivery,returns and out-of-home 33 Six chapters to dig into the data The people,businesses and countries behind the numbers 40 How the world shops and sells online 46 Meet applied futurist:Tom Cheesewright 48 Thats a wrap 50 Appendix 52 Methodology 78 2026 E-Comm

4、erce Trends Report 3 What shoppers expect.What businesses deliver.The gap in between.Across the worlds most active e-commerce markets,one pattern is emerging:expectations are often outpacing execution.This gap is creating friction for shoppers and opportunity for businesses bold enough to close it.E

5、xplore the report.Close the gap.Ready to see where you stand?Connect with one of our experts to unlock the full fjndings.Find out more Applied Futurist Tom Cheesewright,brings the future into focus.He works with global corporations,governments and industry bodies to pinpoint where emerging trends wi

6、ll drive the biggest changes in business and society.He has provided his thoughts on our fjndings throughout the report.The icons below will be displayed throughout the report to guide you through insights on generational shopping patterns,distinct shopper profjles,and multiple business models,inclu