IMPACT：2025年英国全渠道零售指数报告（英文版）（74页）.pdf

1、Omnichannel Index 2025THE UNITED KINGDOMWe collected and analysed 7,000 data points in the UK marketUK EditionUK Edition.The information delivered in the report is freely available but can only be used and/or repurposed with clear and proper citation of IMPACT Commerce as the source of orgin and in

2、original design.Request information about our omnichannel offerings.CREDITSFOREWORDIMPACT COMMERCEEXECUTIVE SUMMARYMETHODOLOGYOMNICHANNEL WINNERSUNITED KINGDOMTHE CUSTOMER JOURNEYDISCIPLINESINSIGHTSINTERVIEWSGET IN TOUCHFULL INDEXSOURCESOMNICHANNEL INDEX 2025INDEX567891021222324252627283940596012913

3、0135136137138143144145Sponsored by3ContributorsANDERS ANDERSENCHRISTIAN KAAD ANDERSENKRISTIAN KEHLET BECHSGAARDELIAS HAUERSLEV BENDTSENKRE BERENTHZ-NICOLAISENRASMUS BERRIGTORSTEN BOYEEMIL BROGAARDLARS CIMBERDENIS HANSENMAXIME HEUTZTORJE INGEBRETSENKARSTEN JUULLOUISE KLWERMARTIN KRACHTKRISTIAN SCHMID

4、T LARSENDENYS LUNDMORTEN LYBECHTONE LYSHOLMSTEPHAN HJELMDAL NIELSENYASMIN NIELSENKENNI WILTOFT ROSTGAARDPETER SLLINGKRISTINE TYGESENANDERS WEDENDAHLFREDERIK STERGAARDEMILY BROPHYTHOMAS DREWANTON BANG BERNERCreditsEditors-at-LargeKASPER HOLSTKAROLINE LOTZ JONASSENNOLWENN SCHNEIDERCopy Editor FREDERIK

5、KE SNDERGAARDProject ManagerNOLWENN SCHNEIDEROMNICHANNEL INDEX 2025CREDITS5OMNICHANNEL INDEX 2025FOREWORDAt IMPACT Commerce,were committed to extraordinary customer experiences,creating growth and empowering sustainable transformation in commerce.Now,were very proud to offer you the biggest and most

6、 comprehensive omnichannel study in the Europe to date.Weve reviewed more than 101 companies on the UK market,resulting in more than 7,000 data points.This index is designed to provide you with the foundation for navigating the complex landscape in which you operate.Your cus-tomers want value for mo