Verint：2025年客户体验现状报告：洞悉客户预期的12大客户体验趋势（英文版）（20页）.pdf

1、The CX Automation CompanyTM1The Verint Customer Engagement Cloud PlatformThe State of Customer Experience 202512 CX trends to better understand customer expectations The State of Customer Experience 2025The CX Automation CompanyTM2The State of Customer Experience 2025The CX Automation CompanyTM2Fore

2、word 3What Customers Want in 2025 4Customers Want AI Outcomes,Now!13How Verint Empowers You to Be A CX Winner 17 Methodology 19 Conclusion 16Why CX Winners Are Winning 8Why CX Losers Are Losing 11The State of Customer Experience 2025The State of Customer Experience 2025Time to Get Past the AI Hype a

3、nd Start Seeing Business Outcomes.As consumers,were inundated with AI hype and businesses are facing the same challenge as they navigate their own AI journeys,where bold promises frequently overshadow clear,measurable results.At Verint,weve taken a different approach.Weve focused on the outcomes tha

4、t AI can deliver and,as a result,we feel more confident than ever in our ability to help contact center leaders cut through the AI hype.By identifying the best workflows to automate,we can deliver outcomes immediately without lengthy and costly AI transformation projects.As youll see from this years

5、 findings,AI is more crucial than ever to meet your customers ever-growing expectations for effortless service.To help you understand your customers and prioritize business decisions,weve put together this research report.I hope it gives you the insight you need for success this year and beyond.Happ

6、y reading!Anna Convery CMO,VerintConsumers have never been more eager to engage with brands on digital channels,with 73%of all respondents preferring digital over phone.86%of customers understand the benefits of AI-powered customer service.In fact,they prefer it,as long as its able to resolve their