CSC泛息集团：2025年法律文书送达服务现状报告：把握 SOP 需求激增浪潮（英文版）（13页）.pdf

1、The State of Service of Process in 2025:Riding the Wave of Surging SOP Demand2 2025 State of Service of ProcessGrant BarberManager,CSC Litigation Management servicesPaul MathewsDirector of CSC Product Management IntroductionService of process(SOP)the fundamental procedure by which one party notifies

2、 another party of the commencement of a legal action,including lawsuits,wage garnishments,subpoenas,bankruptcy notices,and other documents issued by courts and administrative bodiesis soaring across the United States.The challenge?With the rise in volume and demand across jurisdictions with differen

3、t procedures and rules such as response timelines,in-house legal teams are spending more time on complex SOP management and administration,often relying on the involvement of third parties unfamiliar with the SOP process.This squeeze on time and resources is putting them at risk of operational error

4、s and their associated consequences.“For complex litigation or arbitration in regulated industries,there are very specific obligations on how parties manage their responses,”notes Paul Mathews,director of CSC Product Management.“With a more complex SOP process it becomes more challenging to stay wit

5、hin the bounds of these regulationswhich carries the risk of financial and reputation damage.”This year,CSC commissioned research among senior in-house legal counsel across diverse industry sectors in the U.S.to understand their experiences with SOP,the challenges they face,and opportunities for imp

6、rovement.The findings are presented in this report,CSCs first dedicated study on SOP.Among other insights,CSC found many legal professionals felt they were spending too much time on SOP management,were under pressure from the sheer volume of requests,and felt their existing technology systemseven wh