澳大利亚能源监管局（AER）：2025年第四季度澳大利亚零售能源市场运行表现更新报告（英文版）（18页）.pdf

1、1Please inserttitle hereSub-title goes hereDate YearQuarterly retail performance updateOctober December 2025March 2026aer.gov.au2IntroductionThis report provides a summary of information reported by energy retailers in regions that have adopted the National Energy Customer Framework(NECF)New South W

2、ales,Queensland,South Australia,Tasmania and the Australian Capital Territory in accordance with the AER(Retail Law)Performance Reporting Procedures and Guidelines.Data in the report is for the October to December 2025 quarter or as at 31 December 2025.Analysis is presented in 3 sections:1.Market ov

3、erview2.Affordability metrics,including pricing,debt,payment plans,hardship and disconnections3.Customer service,focusing in this report on complaints.From 1 July 2025 energy retailers have been required to report a broader range of data to enable the AER to more effectively monitor the retail marke

4、t and consumer outcomes.This includes data on:customers in embedded networks which are privately owned energy networks,including retirement villages,caravan parks and shopping centres;data collected on these customers is from authorised retailers onlycustomers affected by family violencecustomers re

5、gistered as requiring life support equipmentmeter and tariff typesexpanded debt and billing complaint metrics.aer.gov.au3Key insights October to December 2025(Q2 202526)Our expanded data collection provides valuable insights into different customer segments in the retail energy marketFrom 1 July 202

6、5 retailers have been required to report new and refined data metrics that give us a deeper understanding of the retail energy market particularly vulnerable groups of customers.This enhanced collection of data shows:Energy debt and the ability of customers experiencing financial difficulty to repay