PNC金融服务集团（PNC）2024年企业责任报告「NYSE」（英文版）（55页）.pdf

1、Doing right is a brilliant way to do business.2024 Corporate Responsibility ReportThe PNC Financial Services Group,Inc.013 About PNC 4 A Message from Our CEO to Our Stakeholders 5 A Message from Our CCRO to Our Stakeholders 6 Our Company027 Commitment to Corporate Responsibility and Stakeholders 8 O

2、ur Corporate Responsibility Priority Issues 8 Our Corporate Responsibility Progress 10 Stakeholder Engagement0311 Responsible Business Practices 12 Corporate Governance 13 Business Ethics and Compliance 14 Information Security and Customer Privacy 15 Responsible AI 16 Customer Experience 16 Supplier

3、 Management and Engagement0417 Advancing a Talent-Focused Culture18 Talent Recruitment,Management and Development 19 Employee Engagement 20 Employee Health,Wellness and Safety0522 Banking on a Sustainable Future 23 Climate Governance23 Climate Strategy 25 Climate Risk Management 26 Climate Metrics a

4、nd Targets0628 Investing in Communities 29 Purpose-Driven Investing 29 Financial Access and Inclusion 33 Community Development 34 Community Engagement0737 Reporting Transparently38 About This Report39 Stakeholder Engagement Table40 Corporate Responsibility Scorecard43 Global Reporting Initiative(GRI

5、)Index 49 Sustainability Accounting Standards Board (SASB)Index 54 Task Force on Climate-related Financial Disclosures(TCFD)IndexDoing right by our stakeholdersPNCs success is dependent upon our ability to create long-term value for our stakeholders.Our steadfast focus on smart risk management and r

6、elationship-based customer service builds the foundation to engage deeply and meaningfully across our stakeholder groups.We are active partners in strengthening our communities.We invest in building a workplace where all employees feel welcomed,valued and respected.We offer our clients practical,act