印孚瑟斯（Infosys）：2026年银行业科技指数报告（第六卷）（英文版）（32页）.pdf

1、Infosys Bank Tech Index:Volume 6 March 2026|1External Document 2026 Infosys Limited Knowledge InstituteINFOSYS BANKTECH INDEXVolume 6 March 2026ContentsIntroduction2Key findings4Technology budget analysis8AI insights12Cloud insights22Appendix26Infosys Bank Tech Index:Volume 6 March 2026|1External Do

2、cument 2026 Infosys Limited Introduction2|Infosys Bank Tech Index:Volume 6 March 2026External Document 2026 Infosys Limited Infosys Bank Tech Index:Volume 6 March 2026|3External Document 2026 Infosys Limited Knowledge InstituteSince the start of 2026,conversations with clients around artificial inte

3、lligence(AI)have moved beyond isolated use cases.Banking leaders increasingly see that technology itself is no longer the primary constraint.The greater challenges now lie in change management,workforce adoption,operating model redesign,and the ability to scale new ways of working.Even with todays A

4、I capabilities,there remains a significant opportunity gap not in what the technology can do,but in how effectively it is adopted and embedded into day-to-day banking operations.The findings in this edition of the Infosys Bank Tech Index reflect this shift.Banks are leaning in with conviction,but al

5、so with discipline.While AI initiatives continue to increase,leaders are far more selective,prioritizing areas where impact is both measurable and sustainable.Increasingly,the focus is on embedding AI as a core operating capability,one that simultaneously improves customer experience,strengthens eng

6、ineering productivity,modernizes platforms,and enables scale across the enterprise.Customer experience and trust have become central priorities for banks.AI is being applied across contact centers and digital channels to enable hyperpersonalized engagement that helps customers achieve resolutions fa