Five9：2025年企业领导者客户体验（CX）报告（英文版）（77页）.pdf

1、Five9 2025 Business Leaders CX Report1 2025 Business Leaders CX Report A strategic guide for decision makers navigating agent roles,AI and CX evolution.Because todays experience demands more:more connection,more intelligence,more impact.SURVEY INSIGHTS FROM 400+GLOBAL LEADERSFive9 2025 Business Lead

2、ers CX Report2Customer experience is no longer just a differentiator.Its the battleground where loyalty is wonor lostin seconds.Today,we live in a world where expectations are soaring,interactions are multiplying,and patience is vanishing.The brands that win arent just delivering servicestheyre deli

3、vering moments that feel effortless,personal,and valued.And the cost of getting it wrong?Its immediate,visible,and unforgiving.At Five9,we see this shift firsthand every day.Thats why we partnered with Zogby Analytics to survey over 400 business decision makers across the US,UK,and Canada.We wanted

4、to understand:where are leaders investing?Where are perception gaps putting loyalty at risk?And what separates those who are thriving from those who are falling behind?The insights are striking:Long waits are loyalty killers.Yet too few leaders recognize the signal it sends.Voice isnt deadits a fron

5、tline loyalty builder.74%of consumers still rely on the phone when stakes are high.AI isnt the future of CXits the foundation.From agent assist to smart routing,AI powers the best experiences today.These arent just statistics.Theyre a call to action.Because The New CX demands more.More speed.More co

6、nnection.More intelligence in every interaction.Its not about adding complexityits about amplifying what works,closing the gaps that frustrate,and delivering more of what customers remember.This report offers practical,data-backed insights to help you lead that charge.Because in this era of rising s