1、AUTHORBy Katy HaynesAI and Language Access in Health Care:Opportunities,Risks,and Early LessonsMARCH 20262AI and Language Access in Health Care:Opportunities,Risks,and Early Lessonswww.chcf.orgContents3 Executive SummaryKey findings4 Language Access Services in Health Care5 Traditional Vendors and E
2、merging AI Capabilities 10 Regulation and Compliance12 Experimentation in Californias Health Care EcosystemCase Study 1.Childrens Hospital Los Angeles:Defining“Critical”Versus“Non-Critical”TranslationCase Study 2.Contra Costa Health:Managing Interpreter Shortages While Testing AI ToolsCase Study 3.A
3、sian Health Services Community Codesign as GovernanceCase Study 4.Aliados Health:Leading with Effective Governance DesignCase Study 5.Health Plan of San Joaquin:Balancing Efficiency and QualityCase Study 6.California Health and Human Services Agency16 Conclusions and RecommendationsRecommendations f
4、or PolicymakersRecommendations for ProvidersRecommendations for AdvocatesRecommendations for Funders18 Appendix A19 EndnotesAbout the AuthorKaty Haynes is a Bay Areabased con-sultant with 15+years of experience in product development,public policy,and health care.She specializes in digital strat-egy
5、,health technology,and public sector innovation,and has led initiatives at the intersection of AI,data infrastructure,and health systems through work with the White House,the US Digital Service,the Chan Zuckerberg Initiative,and Nightingale Open ScienceAbout the FoundationThe California Health Care
6、Foundation is an independent,nonprofit philanthropy that works to improve the health care system so that all Californians have the care they need.We focus especially on making sure the system works for Californians with low incomes and for communities who have traditionally faced the greatest barrie