璞砺营销咨询：2025年数字公民报告：弥合AI鸿沟（英文版）（29页）.pdf

1、1The 2025 Digital Citizen RThe 2025 Digital Citizen Report:What happens when citizens move faster than digital government Bridgingthe AI gap2The 2025 Digital Citizen R67%want simple digital government services76%dont trust government with their dataCitizens are asking for digital services that are s

2、imple,seamless,and increasingly AI-enabled.But concerns around data and a lack of general awareness of the services available are slowing adoption.By closing these gaps,leaders can unlock the full value of digital government.From Digital Demand to Digital Trust55%want government digital services tha

3、t use GenAIOnly 26%use digital government services during life events3The 2025 Digital Citizen RFor the last four years,we have surveyed Australians to understand how theyre engaging digitally with government.Our goal is to help government leaders understand how Australian citizens feel about digita

4、l services,prepare for change and adapt where needed.This year,we learned that many Australians are using generative AI(gen AI)tools to inquire about public services,despite their concerns about accuracy.The overwhelming consensus is that government leaders should use these same tools,and regulate t

5、hem,if it means better,faster and more proactive services.This includes sharing data across government departments to fuel AI-powered services.While most people are satisfied with digital government services overall,there are several opportunities for improvement that leaders should take note of.For

6、 example,although access to digital services has improved for disadvantaged citizens,many are not using themeither because theyre unaware the services exist or they believe the services will be too difficult to use.At the same time,many Australians are worried about data sharing and security.They do