凯捷（Capgemini）：2026年保险业热门趋势报告（英文版）（30页）.pdf

1、Capgemini Financial ServicesTop Trends 2026InsuranceJanuary 2026RESEARCH INSTITUTEScan to exploreScan to exploreA qr code on a white backgroundAI-generated content may be incorrect.Company Confidential#FinancialServicesTrends2026 Capgemini 2025.All rights reserved.2Our insurance top trends span thre

2、e interconnected imperativesSource:1.Capgemini World Life Insurance Report 2026;2.Capgemini World Wealth Report 2025;3.Swiss Re;4.Aon:The Global Medical Trend Rates Report 2025;5.Capgemini World Cloud Report-Financial Services 2026 Executive Survey;6.Capgemini AI-powered business operations survey 2

3、025;Capgemini Research Institute for Financial Services analysis,2025.Distribution and engagementMarket dynamics are shifting rapidly As 67%of next-gen insurance customers prefer phygital engagement over traditional channels1 With USD 83.5 Tn expected to change hands by 2048,opening new avenues for

4、growth2to unlock Empowering agents with actionable,data-driven insights Partnering with ecosystem players for embedded offerings Offering modular policies tailored to customers lifestylesmeeting these shifts requires Policyholder satisfaction Agent productivity Cross-and up-sell opportunitiesTechnol

5、ogical innovationThe pace of innovation is intensifying as 88%of insurers are adopting hybrid cloud to modernize their legacy IT infrastructure5 70%of insurers are increasing GenAI investments to future-proof against market disruptions6 Implementing cloud-native systems to enhance scalability and in

6、novation Deploying AI at scale to overcomefunctional silos Faster time-to-market Improved decision makingsustaining this momentum demandsto achieve Capgemini 2026.All rights reserved.2Capgemini Insurance Top Trends 2026Public InformationOperational efficiencyInsurers are struggling with Siloed data