利用 Gen AI 提升患者和业务运营洞察力.pdf

1、 2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.I N D 2 1 2Advancing Patient and Business Operations Insights with Gen AINitin EusebiusHe/HimPrincipal Solutions Architect,AWSKendra BurkholderShe/HerProduct Manager

2、,HuronShane OConnorHe/HimHealthcare Sr.Director,Huron 2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.AgendaOpportunities for Generative AI in Healthcare DataArchitectures and ApproachesResultsWhat are we thinking next?2025,Amazon Web Services,Inc.or its affiliates.All rights rese

3、rved.Opportunities for Gen AI Analytics in HealthcarePatient Experience The platform analyzes survey feedback from rounding sessions to identify key patient experience drivers influencing HCAHPS performance.By moving beyond basic sentiment analysis,it delivers actionable insights that support timely

4、 staff coaching,enhance service quality,and strengthen overall patient satisfaction.Business Operations Find net revenue improvement opportunities in denials and write-off root causes,staff performance,and payer relations by analyzing unstructured data outputs from day to day business operations in

5、addition to metric analysis.2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.Sentiment Analysis ArchitectureNightly RunSentiment AnalysisHistorical Backfill 2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.Business Operations Architecture 2025,Amazon Web Services,

6、Inc.or its affiliates.All rights reserved.Improve Patient ExperienceElevate patient experience by understanding sentiment and improvement opportunities.AI analyzes patient interactions across communication channels to detect sentiment,uncover service gaps and identify opportunities for improvement.H