企业如何大规模部署 PolyAI 的语音代理将处理时间缩短 75% 以上.pdf

1、 2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.S T P 1 0 5Michael ChenHow enterprises are deploying PolyAIs voice agents at scale to reduce handl

2、ing times by over 75%He/HimVP of Strategic AlliancesPolyAI 2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.About PolyAI Customer example:PG&E What does it take for AI agents to do the work of 1000+FTEAgenda 2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.2017Spu

3、n out from the University of Cambridge Machine Intelligence Lab2000+AI agents in production across 100+enterprise customers2025Recognized in Gartner Magic Quadrant for Conversational AI Platforms$120M+Capital raised to date from investors such as NVIDIA and Khosla VenturesPolyAI in numbers 2025,Amaz

4、on Web Services,Inc.or its affiliates.All rights reserved.PolyAI and AWSAvailable on AWS MarketplaceGenerative AI Competency PartnerTravel&Hospitality Competency Partner,Machine Learning Competency PartnerMultiple Amazon Connect Deployments across USA,UK and EuropeBuilt on AWS;hosted in US,UK and EU

5、(more locations coming)2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.The business challenge1hr+wait times during unpredictable call spikes due to weather&natural eventsStrict industry regulations and safety requirementsPolicy/process changes that require regular agent retraining

6、 and were difficult to keep up-to-date in their legacy IVRPacific Gas&Electric 2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.7,000 intents migrated from Nuance IVR to PolyAI 67%overall call resolution25%reduction