银行业转型：国民西敏寺银行提升客户体验之旅（埃森哲赞助）.pdf

1、 2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.Diana Kennedy Director of Architecture&Engineering NatWest Group Transforming Banking:NatWests Jou

2、rney to Enhanced Customer ExperienceA I M 1 2 0-S 2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.Please WelcomeDiana KennedyDirector,Architecture&Engineering,NatWest Digital XDiana joined NatWest in June 2024 to lead the architectural transformation and simplification of the Bank

3、.Diana previously worked for Bupa,having joined them in January 2021 as their Chief Technology Officer.This was following ten years at BP,where after her initial appointment as Chief Infrastructure Architect she held several IT leadership roles,until February 2017 when she was appointed Vice Preside

4、nt,Strategy,Architecture and Planning for BP.Prior to BP,Diana was Head of Architecture and Technology for British Gas,part of the Centrica group,where she led the solutions team for the retail transformation of British Gas.Diana started her career in consulting,firstly with Boston Consulting Group

5、and subsequently PwC,where she held senior design and architecture roles,predominantly in the financial services and insurance sector.Diana holds a degree in Mechanical Engineering,a post-graduate degree in Computer Science from the University of London and an MBA from Henley Business School.She has

6、 three children and competes for Great Britain in Masters Athletics in her spare time.2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.NatWest Group19 million customers750 millionfinancial transactions per month950 data scientists&data engineers60k staff worldwide1,000 ML/AI models