由 AWS 提供支持的客户服务重塑（由埃森哲赞助）.pdf

1、 2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.A I M 1 1 0-S -2 5 0Empathetic digital agents that enrich every human experienceDaniel FigueiridoIllumia CEO&Founder Andr BarreiraAccenture Client Account LeadGustav

2、o MeurerAccenture Technology DirectorSalvador AlvarezIllumia CCO 2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.ILLUMIA 2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.Grupo Werthein(GW)is a private economic group with investments in multiple industries in Lati

3、n America.WHO WE ARE 2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.Grupo Werthein(GW)is a private economic group with investments in multiple industries in Latin America.Illumia is a GW company borne as a response to the disruption generated in business by digitalization,Gen AI,

4、and new technologies,in a context where customers expect greater personalization and empathy from their suppliers of goods and services.WHO WE ARE 2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.Grupo Werthein(GW)is a private economic group with investments in multiple industries

5、in Latin America.Illumia is a GW company borne as a response to the disruption generated in business by digitalization,Gen AI,and new technologies,in a context where customers expect greater personalization and empathy from their suppliers of goods and services.Illumia main Services:Customer Care as

6、 a service,Ai Automation as a Service,Monetization as a Service and Business Transformational Outsourcing.WHO WE ARE 2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.Grupo Werthein(GW)is a private economic group with investments in multiple industries in Latin America.Illumia is a