代理工作流：Salesforce 如何管理 1000 多个集群.pdf

1、 2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.O P N 3 1 0Agentic Workflows:How Salesforce manages 1000+clustersSrikanth RajanSr.Director,SalesforceVikram VenkataramanPrincipal Solutions Architect,AWS 2025,Amazon

2、 Web Services,Inc.or its affiliates.All rights reserved.01Kubernetes challenge landscape02AIOps:Reactive to Predictive Operations03Salesforces journey to AIOps04Q&AAgenda 2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.Like Vegas,your clusters never sleep 2025,Amazon Web Services,

3、Inc.or its affiliates.All rights reserved.Every cluster is a city that never sleeps 2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.Alarm FatigueDisjointed Monitoring ToolsComplex ArchitectureLack of RunbooksWhen 1000 clusters becomes your operational nightmare 2025,Amazon Web Ser

4、vices,Inc.or its affiliates.All rights reserved.MTTI&MTTR 2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.When engineers stopped googling&started prompting 2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.What is AIOps?AIOps for KubernetesAnomaly detectionRoot ca

5、use analysisPredictive insights/scalingIntelligent automationTelemetry SignalsObserveAnalyzeActLearn 2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.What is agentic AI?Agent BrainActionsEnvironmentObservationMemoryToolsGoalsAI agents are autonomous systems that understand,plan,and

6、 execute actions to achieve specific goals.10 2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.Basic query responses&actions Single step tasks Model as Tool callerSpectrum of Agentic AII N C R E A S I N G A U T O N O M Y A N D B U S I N E S S I M P A C T 11 Multistep tasks Plan is