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Qualtrics：2025年美国医疗趋势报告（英文版）（22页）.pdf

上传人： Y**** 编号：732210 2025-07-25 22页 29.44MB

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1、Healthcare Trends2 /Qualtrics 2025 Healthcare Trends Report /Introduction IntroductionAt its core,healthcare is a deeply human experience.We will all be on the receiving end of care at some point in our lives,if not already,and the experience is often filled with the full range of emotions.The basic

2、s of receiving care,such as getting appointments in a timely fashion and navigating follow-ups are often friction-filled and slow.It can be frustrating to repeat your story over and over again or to not be included in your loved ones care.Despite this,the healthcare employees and teams,the caregiver

3、s,are pretty amazing.Advocating for patients and caring for colleagues is part of how we all continue to show up as humans.Yet,for a variety of reasons,the healthcare sectors understanding of holistic patient and employee experience falls short of the full reality.To be fair,healthcare is under cons

4、tant pressure to deliver world class experiences to patients and their people,with the best quality and safety outcomes,at an increasingly lower cost.And in todays busy world,making the right thing easy is imperative to helping caregivers and patientsthrive.In addition,relationships are fundamental

5、to the practice of medicine and measurement of the strength of a relationship is elusive.That said,with new tools and technology come new opportunities to deeply understand and capture the complexity of emotions,expectations,and outcomes in healthcare.The Qualtrics 2025 Healthcare Trends Report is t

6、he latest chapter in the work to help achieve this.By listening at scaleacross every channel and quickly acting on what people share,we have a unique opportunity to shape the future of healthcare.The emotions and experiences of both patients and providers dont just matterthey define the success of t

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本文主要分析了医疗保健领域的四大趋势： 1. 情感共鸣是建立信任的关键因素，尤其在特定人群（如不愿透露性别者、跨性别者、多种族身份者、美洲原住民或阿拉斯加原住民）和紧急医疗环境中更为重要。（数据：情感对信任的影响评分最高，为0.83） 2. 医疗团队协作是提升患者情感体验的最重要因素，且在住院、门诊和急诊三种医疗环境中均占主导地位。（数据：团队协作与情感体验的相关性系数最高，分别为0.75、0.77和0.81） 3. 尽管医护人员的职业投入有所提高，但他们的离职意向也在增长，尤其是护士。（数据：医生和护士的离职意向分别为70%和58%） 4. 医护人员对AI的接受程度主要局限于行政任务，对于AI直接与患者互动仍持保留态度。（数据：53%的医护人员接受AI处理行政任务，但仅有33%接受AI在患者房间内回应患者） 综上所述，提升医疗服务的关键在于加强情感共鸣、团队协作，同时关注医护人员的职业满意度和对AI技术的接受程度。
"医疗情感体验有多重要？" "AI在医疗中如何提升体验？" "医护团队协作的秘诀是什么？"
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