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1、1Objective:to explore ways in which communications service providers can accelerate service-centric operations transformation through AI and human-machine collaboration and realize new values through AI-driven metrics and measurement methodologies.AN INDUSTRY WHITEPAPERVersion 3.0JUNE 2025New-genera

2、tion intelligent operations:SPONSORED BY:Agentic AI-driven transformation2CONTRIBUTING INDIVIDUALSContributors and contributing companiesCONTRIBUTING COMPANIESChina Mobile Xie Hongtao,Cai Xuhui,Li Ji,Chen Xi,Liu Pengfei,Xin Mingqin,Dong Wei,Yang Ce,Yan Yabo,Yu Qing,Wang Jiang,Zheng Qing,Zhang Shipen

3、g,Yang Guangda,Zhang Wei,Wang Deng,Fan Zhiyu,Yan Qiqi,Tan Rong,Sun Xiao,Suo Yun,Zhou Yifei,Cheng Yun,Xu Jian,Yang Xu,Xu BinHKT Tom Pang,Michael Yue,Fung Kam-ShingJazz Muhammad Latif Hussain,Mohammad Waqas IqbalOmantel Basel Hameed Mundanadath Poyil,Aziza Najeeb Khamis Al Zadjali,Fawad HameedIOH Andi

4、cha Brilian,Luthfi AuzanSTC Mohammed E.Alzaaidi,Nawaf K.Alkhateeb,Rakkad A.AlanaziTelkomsel Trihan Marsudi,Hery Widjayanto,Amri Khoirul Fath,A.Moelky Furqon,JendrohartonoUnitel Bat-Erene G.,Ganchimeg D.Vodafone Trkiye Serkan Cebi,Veysi Doster,Hasan Arslan,Gorkem Azder,Yilmaz Polat,Murat Erdim,Cada T

5、omanHuawei Ye Rongchun(Kevin Ye),Jiao Dongfeng(Frank Jiao),Hou Yuzhou,Ouyang Yongjian(Henry Au Yeung),Lan Yu,Yang Shengdong,Jin kaixu,Yu Yefu,Goh Khiang Chew,Charlene Wong,Peter Lam,Liu Wenxuan,Li Kunwu,Yang Zhicheng,Xin Long,Jia Jianhui,Huang Shuo,Muhammad Ozeir Khan,Fahad Alam Khan,Bambang Budihar

6、to,Ramesha Muninagappa,Ma Feng(Jimmy),Yang XiaopingTM Forum Richard WebbGraphics throughout supplied by Huawei or contributing companies unless otherwise stated.3contentsExecutive summary 5Section 1.Industry landscape:service-centric operations 71.1.1 Summary:enhancing service-centric operations wit