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1、How conversational AI can significantly improve customer experience in the financial services industry03050607091415IntroductionCauses of poor customer experienceThe rise of chat as a channelFrom chat to conversational AIAdvantages of conversational AIPutting conversational AI into practiceNext step

2、s-what to considerIn todays on-demand world,customers expectations are sky-high.They assume that the companies they interact with are available 24/7 with instant,helpful and personalized service,in the appropriate language-and rightly so.This is particularly true for enterprises in the financial ser

3、vices space,where differences in products can be difficult to spot for the inexperienced consumer.If youre unable to offer a frictionless experience,you can be sure that your competitors will be waiting in the wings,happy to oblige.IntroductionThe mantra of putting customer experience first and lett

4、ing the rest follow has never been truer than it is today.Financial institutions that lead the market in providing exceptional customer experience have a higher recommendation rate,a higher share of deposits,and a greater likelihood that customers will increase their portfolio of new products and se

5、rvices from their bank.Chatbots expected to manage over 80%of customer service inquiries by 2025-The Financial Brand Bank cost savings to reach$7.3 billion by 2023 thanks to chatbots-Juniper Research 74%of users prefer chatbots when seeking answers to simple questions-PSFK3So,what can financial inst

6、itutions do in order to maximize the quality of the customer journey and,ultimately,improve their bottom line?Advances in artificial intelligence and chat technologies now make it easier than ever to reach customers where they are and-at the same time-lower the threshold for them to get in touch wit