Amadeus：2024共筑未来：航空业中断管理新思考研究报告（中译版）（28页）.pdf

1、Better together:rethinking how to manage disruption in aviation Amadeus InsightsHolger Mattig Senior Vice President,Product Management,Amadeus Airport and Airline OperationsAt Amadeus we are fortunate to provide technology solutions across every area of the travel industry.We believe working with ai

2、rlines,airports,ground handlers,travel agencies,hotels and other stakeholders gives us a unique perspective into the travelers end-to-end experience.2Amadeus InsightsForeword01Better together:rethinking how to manage disruption in aviationToday,travelers expect journeys with minimal hassle.Unfortuna

3、tely,as this report highlights,disruption remains elevated,and the industry hasnt been able to deliver reliably enough for them over recent years.Yet the difficulties,including skills shortages,bad weather and the rapid return of demand,many of which are on-going,have brought different stakeholders

4、across the industry together like never before.The pace of change in aviation has accelerated.The appetite for innovation is there.We sense a genuine commitment to improving aviation operations and the beginning of exciting new ways of working across the sector,driven by a shared desire to improve t

5、he traveler experience.As this report illustrates,stakeholders are beginning to share the information required to provide an improved service to travelers.In certain circumstances,commercial considerations are being put to one-side in favor of improving operational performance that ultimately benefi

6、ts all stakeholders.Through the application of collaborative platform technology,historic barriers are being broken down and the traveler is being placed at the heart of operational decision-making.At Amadeus we are committed to supporting the industry during this transformation.Thats why we increas