Digital Commerce 360：2024年电商履约与配送最新趋势报告（英文版）（41页）.pdf

1、RETAILCOMMERCE 360THE LATEST ECOMMERCE FULFILLMENT&DELIVERY TRENDSOCTOBER 2024Compliments of Copyright 2024 Digital Commerce 360&Vertical Web Media LLC.All rights reserved.Content published October 2024.RETAILCOMMERCE 360OVERVIEW 4WHEN SHOPPERS PAY FOR MEMBERSHIPS AND SHIPPING 8INSIDE SHOPPERS VIEWS

2、 ON RETURNS 19HOW CUSTOMERS VALUE FAST AND FREE SHIPPING OPTIONS 28ABOUTThe authors 39Digital Commerce 360 41SPONSOR ARTICLESMelissa 6How address verification improves the online shopping experience and boosts your bottom line Vargo 12Technology drives change and efficiency in fulfillment and delive

3、ryOSM Worldwide 17Effective fulfillment starts with efficiencyLinnworks 23Faster fulfillment processes all under one platform Copyright 2024 Digital Commerce 360&Vertical Web Media LLC.All rights reserved.Content published October 2024.RETAILCOMMERCE 360CHARTSDo you belong to any of the following fe

4、e-based membership programs?8Do you belong to any of the following fee-based membership programs?10How has being an Amazon Prime member influenced your perception and expectations surrounding online order deliveries?11What percentage of your online orders over the past 6 months have included free sh

5、ipping,outside of those placed on Amazon com?14What are the reasons you may decide to pay for shipping when shopping online?15Thinking about everything you purchase,what percent of all your purchases do you typically return?20How do you expect your return behavior to change in 2024?20How do you expe

6、ct your online return behavior to change in 2024?21How do you expect your return behavior at physical stores to change in 2024?21Which of the following aspects of returning online orders do you take into consideration when making an online purchase?22Why do you find free return shipping so appealing