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安永:2026全球AI态度调查报告:当AI从建议走向权威 谁来界定其边界?(中译版)(25页).pdf

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1、As AI moves from advice to authority,who defines its limits?The EY Global AI Sentiment Survey 2026 finds adoption is being shaped by what people do,not what they say.B|As AI moves from advice to authority,who defines its limits?In briefChapter 1:A meaningful minority is already letting AI decideChap

2、ter 2:AI has become everyones personal assistant Chapter 3:Why trust is lagging behind AI capabilityChapter 4:Designing AI that people trustChapter 5:Implications for business leadersAbout the reportContent 137121619231|As AI moves from advice to authority,who defines its limits?In briefAI use is mo

3、ving from low-risk assistance to higher stakes decisions,including health,finance and transport.3At the edge of this picture,another important shift is occurring.A growing number of people are no longer just asking for advice;they are starting to let AI act on their behalf.Decision-making authority

4、is migrating from humans to systems,and what started as low-risk assistance is now evolving into something far more consequential.This shift from assistive to autonomous AI is not a distant future scenario.Its already underway and unfolding faster than most organizations may realize.Despite public d

5、iscourse around AI remaining focused around trust,accountability and authenticity,our second annual EY AI Sentiment Study,based on insights from more than 18,000 people across 23 markets shows that AI adoption is accelerating fast,well ahead of confidence.Experience suggests that shifts like this ra

6、rely happen gradually.As early adopters begin to experiment,they often redefine what feels normal.What once seemed radical can become routine almost overnight.For leaders,the implication of this shift is clear.The question is no longer whether people will accept autonomous AI.Its how quickly that ac

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1. **AI从建议转向自主决策**:16%用户已使用无需干预的自主AI,36%偏好AI自动应用折扣,34%愿让AI处理客服问题。 2. **信任滞后于能力**:55%担忧AI安全,70%认为人类监督必不可少,仅48%信任企业遵守AI原则。 3. **市场分化明显**:Pioneer Markets(如新加坡、丹麦)94%使用AI,24%使用自主AI,远高于Lagging Markets(11%)。 4. **设计是信任关键**:需提供清晰边界、人工干预选项及情感支持,如NikeAI保留用户决策权。 5. **企业需主动设限**:通过渐进式 autonomy(如Lendi Guardian自动优化贷款)平衡效率与信任,避免被动接受变革。
AI谁做主? 信任AI难不难? 自主AI何时来?
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