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1、Humans+AI AgentsHumans+AI AgentsMulti-Channel ServiceMulti-Channel ServifeServiee EfeieienServife EffienfnInsights from over 6,500servife professionals.Se?e?h?i?ionState?ServiceExecutive LetterCustomer service is entering a new era.Our last State of Service documented a rise in customer demands.Toda

2、y,artificial intelligence(AI)is boosting productivity,speeding up resolutions,and providing more support to service teams while also cutting costs.The AI revolution promised to transform customer service.It delivered.We surveyed 6,500 service professionals to understand whats working now that the te

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