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1、2025 Retail&logistics trends:Half-year check-inReportReportThe newRETAIL REALITYTrust,proof,and the delivery experience in the AI era2Table of contentsIntro 3SECTION 1 2026 Retail Trends:The evolution of retail and customer demand 4Zero-click shopping:AI agents and agentic paymentsRetail media netwo

2、rks and the expansion into post-purchasePhygital and omnichannel:E-commerce and in-store blurShopping without borders:Cross-border convenience and choiceTwo foundations behind the new retail realitySECTION 2 Capabilities:The truth layer 21Automation that earns trustService that scales without losing

3、 the human momentMeasurement,truth,and feedback loopsSECTION 3 Constraints:Whats shaping the playing field 31Regulation,AI guardrails,consumer rights Geopolitics,customs friction,route volatilitySECTION 4 Blueprint:Turning insights into action 39Readiness checklistCapability map Signals to watch in

4、2026 Map where trust leaksAbout nShift 47 References 48CONTENTS3IntroINTROEvery year brings a fresh set of retail technology trends.2026 is different for one simple reason:the most important force showing up everywhere is a customer who has stopped being patient.Whats changing isnt just the speed of

5、 retail;its the shape of customer demand.Customers want control,visibility,and fewer compromises at every step of the journey.Delivery choices that fit real life.Updates that feel proactive,not apologetic.A returns journey that doesnt punish them for buying online.When those expectations arent met,t

6、he impact lands on your brand.Behind that experience sits a carrier landscape that is getting more dynamic,with more out-of-home networks,more handovers,and more delivery choices that need to work consistently across partners.At nShift,we operate in the moments where that impact is created:between c