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思略特(Strategy&):中东地区业务流程外包的高增长机机遇会(2022)(中译版)(16页).pdf

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1、The high-growth opportunity for business process outsourcing in the Middle EastFrom back office to strategy roomStrategy&|Skin in the game4ContactsDubaiWissam Abdel SamadPartner+971-4-436-Gaurav PagariaPrincipal+971-4-436-Christian StechelPrincipal+971-4-436-Krakw,PolandAdam JamiolPartner+48-12-433-

2、About the authors Wissam Abdel Samad is a partner with Strategy&Middle East,part of the PwC network.Based in Dubai,he is a member of the technology,media,telecommunications,and digital practice in the Middle East.He has served major telecom operators and IT companies in the region for a decade,worki

3、ng on various business-to-business(B2B)information and communications technology(ICT)topics,including growth strategies and go-to-market planning,governance and operating model design,marketing and sales planning,and solutions design and development.Adam Jamiol is a partner with PwC Poland.Based in

4、Krakw,Poland,he is a lead partner in Global Business Services in the Central Eastern European region.He has over 20 years of experience in business transformation.He specializes in advice and support for clients across the world on outsourcing and shared services in multiple.Gaurav Pagaria is a prin

5、cipal with Strategy&Middle East.Based in Dubai,he is a member of the technology,media,telecommunications,and digital practice in the Middle East.He has more than nine years of experience across the Middle East,Southeast Asia,India,and Europe.He has worked on a range of strategic and operational prio

6、rities for B2B ICT clients,including growth strategy,portfolio diversification into IT/digital areas,go-to-market planning,product and portfolio management,and operating model design.Christian Stechel is a principal with Strategy&Middle East.Based in Dubai,he is a member of the technology,media,tele

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本文主要讨论了中东地区(特别是海湾合作委员会国家)商业流程外包(BPO)行业的高增长机会。文章指出,过去BPO业务主要集中在成本优化上,但现在,随着技术的进步,BPO提供商开始提供更多增值服务,如数据分析、人工智能等。中东地区的BPO市场正在迅速增长,预计到2025年,GCC国家的BPO市场将达到21亿美元。然而,该地区的BPO提供商在技术能力、人才储备和业务模式方面仍存在不足。为了抓住这一机遇,中东地区的BPO提供商需要采取六项措施:寻找和培训人才、投资于技术自动化和先进数字能力、创造创新业务模式、采用产品管理心态、建立业务发展能力、寻求合作伙伴以实现规模。
中东BPO市场增长机会 技术如何改变BPO行业? 中东BPO提供商如何抓住增长机会?
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