GFU&奥纬咨询：2023关于消费和家用电子产品循环的全球消费者研究报告（英文版）（15页）.pdf

1、A business of Marsh McLennanGoing full circleInternational consumer study on circularity in consumer and home electronicsJuly 5,2023A business of Marsh McLennan Oliver WymanKEY RESULTS OF THE STUDYRecycling and repairing are perceived to be among the most important personal sustainability behaviors.

2、42%of consumersacross three countries mentioned recycling and repairing in their top three sustainability behaviorsHowever,rates of e-waste recycling are relatively low,ranging from 54%to 60%,with mobile phones recycled at the lowest rate.As a result,the average consumer has two old and unused mobil

3、e phones stored in their homeWhereas consumers know how to recycle household waste,the public are less aware of options for recycling e-waste.For example,less than one third of consumers are aware that they can recycle smaller e-waste items at many supermarketsTo increase share the of e-waste that i

4、s recycled,consumers need more convenient and free options to do so.Ideas from the panel include free urban recycling points,e-waste collection days and deposit systemsSimilarly,the share of goods repaired is comparably low in all three countries,with France slightly higher(32%)than Germany(22%)and

5、the UK(24%),largely driven by repairs being perceived as too expensive or impossibleTo increase the proportion of electrical and electronic devices being repaired,panel participants suggest producing moreeasily repairable products,providing repairing manuals,and ensuring spare part availability Oliv

6、er Wyman Oliver WymanSample size by country1.042400420THIS STUDY WAS CONDUCTED IN MAY 2023Joint study by gfu and Oliver WymanRepresentative online consumer survey,conducted in 3 countries in May 2023GermanyFranceUnited Kingdom Oliver Wyman Oliver WymanEnergy saving at homeWater saving at homeRecycli