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SLD:2025年商业趋势洞察报告:品牌应对策略(中译版)(47页).pdf

上传人: Kell****reet 编号:616148 2025-03-05 47页 19.66MB

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1、2025TRENDREPORTTREND 1REDEFINING VALUEThe cost of living has become a crisis,and has redefined value as a result.What will come next and what does it mean for brands?DESCRIPTION:Loyalty programs are becoming increasingly fragmented,with companies prioritizing their own to drive hyper-personalized of

2、ferings and greater rewards.CONTEXT:Brands like Walmart have started integrating more into their loyalty program with paid subscriptions offering online pet care,travel packages,special fuel pricing,and more.More brands have taken notice of changing consumer preferences and have started moving over

3、to create their own loyalty programs rather than solely relying on third-party programs.IMPLICATIONS FOR BRANDS:Brands with individual loyalty programs will have the opportunity to better personalize the shopping experience and provide more benefits with tiered programs.Increased focus on loyalty pr

4、ograms will offer more customer data than ever before,influencing brand directions and consumer behavior.SHIFTING LOYALTY PROGRAMS5Member PricingCustomized Product LinesSkip The LinesOTHER BEST IN CLASS LOYALTY PROGRAM OFFERINGSImage:ShutterstockImage:ShutterstockImage:ShutterstockDESCRIPTION:Value

5、has become an important part of the everyday shopping experience-from the rise of value chains to the frequency of resale.CONTEXT:In Canada,Dollarama has been named as one of the top brands in the country for the first time,while brands like Loblaws have even started opening value-based“No-Name”loca

6、tions that promised lower prices for customers searching for value.While the desire for value isnt new,the ways in which consumers are looking for it are and will likely increase in frequency as costs continue to surge.IMPLICATIONS FOR BRANDS:Consumers dont want to settle for less and will continue

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根据报告的内容,本文主要讨论了四个趋势:重新定义价值、数字社区的兴起、服务的衰落以及文化碎片化。 1. 重新定义价值:由于生活成本危机,消费者越来越重视价值,如会员定价、定制产品线和二手购物等。 2. 数字社区的兴起:消费者通过共享兴趣、价值观和原因的数字社区聚集,如Discord、Facebook和Reddit。品牌应通过透明和尊重的方式与这些社区互动,以建立信任。 3. 服务的衰落:由于成本上升,许多品牌开始减少或完全移除自助结账。同时,免费退货政策也面临挑战。 4. 文化碎片化:不同年龄、种族和文化背景的消费者对品牌提出了新的要求。例如,反移民情绪的上升和年轻一代面临的挑战。 总的来说,品牌需要适应不断变化的市场环境,以满足消费者对价值、真实性和个性化的需求。
如何在经济压力下重新定义品牌价值? 品牌如何通过数字化社区建立真实联系? 面对服务下降,品牌如何改善客户体验?
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