Hotel Management：未来规划：2025年酒店业五大主要发展趋势报告（中译版）（12页）.pdf

1、Future Planning:5 Key Evolving Trends In Hospitality Entering 20252|contents 3 Introduction 3 Artificial Intelligence Moving Beyond A Buzz-Phrase In Hospitality 5 Give Guests What They WantChoice=Empowerment 7 Leveraging Data For Enhanced Personalization 9 Driving Hotel Revenue Through In-Room Enter

2、tainment 10 AI-Powered Initiatives Bolster Sustainability 12 ConclusionFuture Planning:5 Key Evolving Trends In Hospitality Entering 20253|Future Planning:5 Key Evolving Trends In Hospitality Entering 2025INTRODUCTIONINTRODUCTIONARTIFICIAL INTELLIGENCE MOVING BEYOND A BUZZ-PHRASE IN HOSPITALITY AIs

3、potential to revolutionize the hospitality industry has been touted for several years.Heading into 2025,though,AI will begin to transition from a buzz-phrase to more practical implementation at hotels.“Todays travelers expect personalized experiences,seamless interactions,and efficient services from

4、 the hotel staff,and this is where AI can play a vital role in transforming the hospitality industry,”said Richard Tatem,Associate Vice President,Commercial Engineering,DIRECTV HOSPITALITY.“Out of necessity,use of AI will be practically implemented to meet and exceed these ever-growing customer expe

5、ctations.We have enough forward momentum going into 2025,but due to inconsistency with AIs adoption,this may result in marginal benefits in most areas of AI innovation for the next two to three years while providing significant value in a few key services,such as enhancing the guest experience,opera

6、tional efficiency and revenue management.”Generating success with AI means effectively using it to make a significant difference and not just for the sake of leveraging the latest technology trend.“Problem statement first.AI second.”is the approach Tatem believes makes the most sense.“Hotels must fi