Tidio：2023利用聊天机器人提升客户体验-复刻店内购物体验实践指南（中译版）（31页）.pdf

1、2Table of contentHow did we get here?Introduction to chatbots What are chatbots?Different chatbot typesMain benefits for businesses In-store scenarios online Scenario 1:Welcome visitorsScenario 2:Offer supportScenario 3:Show off your dealsScenario 4:Use a proactive approach to salesScenario 5:Help t

2、o find the right itemsScenario 6:Upsell productsScenario 7:Handle complaintsScenario 8:Suggest becoming a memberScenario 9:Collect Feedback Scenario 10:Provide multilingual supportConclusion A practical guide to recreating the in-store experience online with chatbots37314How did we get here?Lets sta

3、rt with a short history.1950Turning test1966Chatbot Eliza1972Parry1988Jabberwacky2001SmarterChildIt all started in 1950,when an English computer scientist,Alan Turing,introduced a Turing test that checks whether a computer program could communicate with a human without the person realizing that it w

4、as artificial.The first chatbot Eliza,simulated the conversation by returning the users messages in an interrogative form but it couldnt hold a long conversation or learn context from the discussion.The next big advancements Parry,was built to mimic the behaviors of patients with paranoid schizophre

5、nia.The term chatterbot was first mentioned in the MUD,a multiplayer virtual world.TinyMUD was an artificial intelligence player that chatted with real human players.SmarterChild was the first chatbot that could help people with daily tasks,such as retrieving information about news,weather,movie tim

6、es,and much more.But its only thanks to the latest developments in chatbots that were able to provide the in-store experience to shoppers online.Jabberwacky was made to match contextual patterns based on previous conversations.3A practical guide to recreating the in-store experience online with chat