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Fluent Commerce:2022年顶级假日购物趋势报告(英文版)(18页).pdf

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1、2022:Top Holiday Shopper Trends Trends across the US,UK,DE&AUWhats on the shoppers wish list?The holiday season in 2022 is shaping up to be different than years past,once again.While we saw a rise in ecommerce sales in the earlier half of the year,the ever-fluctuating economic situation has left man

2、y wondering what is in store for this holiday season.For the second year in a row,Fluent Commerce surveyed consumers on their holiday shopping plans.This year,the scope was widened.In September 2022,Fluent Commerce surveyed 1,000 shoppers on their holiday plans in the United States,United Kingdom,Ge

3、rmany and Australia.It turns out early shopping(before November)is still trending,and over a third of Millennials and Gen-Z plan to spend more on their holiday shopping this year.What else is trending?Accurate inventory.Shoppers across the globe said before going to a physical store,they first check

4、 online to see if a product is in stockand if it is,they expect it to be there.What else is trending,and how does it compare to last year?Lets take a look at the details.2022 Fluent Commerce.All rights reserved.Plan on some holiday shopping alongside picking out your Halloween costume.While nearly a

5、 quarter of shoppers globally start before October,nearly 60%will start before or around Black Friday.This rings true across all locations,but shoppers in Germany are the least likely to start their shopping before November,compared to their fellow shoppers across the US,UK and Australia.Holiday sho

6、pping kicks off in October23%plan to start their holiday shopping before November59%plan to start by Black FridayGloballyHoliday shopping kicks off in October25%3%5%26%18%23%Germany and Australia have the highest percentage of people who start their shopping in early December22%and 21%respectively,c

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2022年的假日购物季再次与以往不同。一项由Fluent Commerce进行的调查显示,近四分之一的世界各地购物者在11月之前就开始他们的假日购物,而近60%的购物者计划在黑色星期五之前开始。在美国和英国,越来越多的购物者选择在实体店购物,而澳大利亚的购物者更倾向于在线购物。 尽管经济环境波动,消费者计划在本年度假日购物中花费更多,比去年增加两成。年轻人,特别是16至24岁的年龄段,计划花费最多。 免费送货是消费者选择购物商家的关键因素,全球75%的消费者表示免费送货对他们很重要。快速送货也很重要,但调查发现,消费者更偏好2天的送货时间。 如果商店没有他们想要的商品,近四分之三的消费者表示可能会在竞争对手那里购买。如果商店告诉消费者某个商品有存货,但消费者到店后发现没有,69%的消费者表示这会影响他们对该品牌的看法。 全球有69%的消费者认为能够在线购买后退货到实体店很重要。此外,近四成的消费者表示,如果他们的订单被延迟,这将影响他们未来的购买决定。 为了应对假日购物季的需求,商家需要确保他们有准确的产品库存信息,并优化他们的订单管理系统,以提供无缝的客户体验。
消费者愿望清单揭秘" "免费配送能否成为电商竞争优势?" 消费者如何看待线上与线下购物体验"
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